Terms & Conditions for Consumers

These Terms and Conditions, together with our Privacy and Security Statement govern our relationship with you in relation to the operation of this website.  If you have any questions about them please contact us at info@clavering.co before using this website.

We may change our Terms and Conditions or our Privacy and Security statement at any time by updating this page.  Please check this page in order to ensure that you are aware of any changes.  Using or accessing this website indicates your acceptance of these Terms and Conditions.

Product Description

Every reasonable care is taken to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.  Although we aim to keep the website as up to date as possible, the information, including product descriptions, and whether the item is in stock may not always reflect the position at the exact moment you place an order.

All prices on the website are inclusive of VAT at the current rates and are correct at that time of entering the information onto the system.

Buying from Clavering

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:  

·   Register by providing your real name, phone number, e-mail address, payment details and other requested information

·   Be over 18 years of age

·   Stipulate a delivery address. Please note that PO box numbers, hotels and accommodation addresses are not acceptable

·   Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

The total cost of your order is the price of the products ordered plus delivery and payment for all orders is at point of sale and not at point of despatch.

Placing an Order

Clavering uses Stripe for our checkout. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

A contact telephone number is also required so that we may reach you if there is a problem with your order, or if your order requires a delivery quote. We may, unless you advise us otherwise, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

We will notify you as soon as possible if we are unable to accept your order. Non-acceptance of an order may be a result from one of the following occurring: the product you ordered being unavailable from stock; our inability to obtain authorisation for your payment or the identification of a pricing or product description error. We reserve the right to reject any offer of purchase by you at any time.

Once your order has been despatched, the completion of the contract between Clavering and yourself takes place.

Contract Cancellation

If for any reason you need to cancel an order after submitting it, please contact info@clavering.co as soon as possible. If your order has already been sent out, it will be too late to cancel the order. However, you can return the order once it’s received. In the event you refuse an order after it has been dispatched, you will be responsible for any delivery charges related to that order.

Secure Payment

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.  They are only decrypted after they reach our computer.  They are not held in clear text on any website. We use the Paypal Pro as our online payment gateway. Paypal Pro has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). Stripe adheres to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.

Data Protection Guarantee

We completely understand that before filling in any information about yourself on the Internet you would like to know how it would be used. We will use it to see what you like and do not like and which pages are looked at the most.  We will NOT give this information to any other company or individual. So you will never receive marketing material from anybody else because of placing order through us.

But - we may send you updates about new products or shows from time to time, if you would really prefer not to hear from us please email info@clavering.co and we will keep quiet!

Copyright

The Website is an official website of Clavering Bespoke Limited and the copyright is owned by Clavering Bespoke Limited. The Website and all intellectual property rights (including but not limited to rights in the website as a database) in its text, design, graphics, and the selection, organisation and arrangement thereof, together with the Clavering logo and trade name depicted on the Website) belong to Clavering Bespoke Limited.

Limited License and Restrictions

You acknowledge and agree that the material and content contained on the Website is made available to you for your personal and non-commercial use and that you may only download such material and content for the purpose of using the Website to a single personal computer. Furthermore you acknowledge and agree that any other use of the material and content of the Website is strictly prohibited and you agree that it is strictly prohibited to (or to assist or facilitate any third party to) copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit or create derivative works of material and/or content from the Website without our written permission and is a violation of our intellectual property rights.

Faulty Goods and Returns

On the rare occasion that your order has arrived damaged, we will of course refund or send out a replacement.

Please see our Returns and Exchanges page for further information.